Quadient Invests in Artificial Intelligence Capabilities Leveraging Microsoft Azure AI Services to Power up its Cloud Platform
Quadient, a company known for assisting businesses in establishing significant customer relationships via online and offline mediums, declares the merging of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI. Microsoft Azure AI is a collection of AI services specifically designed for developers and data scientists, ensuring a secure environment and adhering to ethical AI practices. By incorporating generative AI into Quadient's cloud platform, organizations will now have the ability to revolutionize the manner in which they interact and connect with their customers.
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Quadient, a well-known company in customer experience management and financial automation, has consistently received acknowledgment from industry experts such as Gartner for its implementation of advanced AI in its ICA solutions. Quadient once again demonstrates its dedication to innovation by enhancing its software solutions with the help of Microsoft Azure AI, including Azure OpenAI Service. This collaboration will provide customers with upgraded features, such as gauging content readability, similarity, and sentiment, as well as generating concise content summaries and simplifying content creation and communication management in a secure environment with privacy controls.
Chris Hartigan, Quadient's Chief Solution Officer for Intelligent Communication Automation, expressed that the integration of Microsoft Azure AI is a significant milestone for Quadient's strategy. This integration allows Quadient to explore, grow, and create interactive experiences that pave the way for the future of customer interactions and communications. Moving beyond the mere incorporation of technology, Quadient empowers organizations to efficiently deliver personalized and contextually relevant messages. Leveraging their extensive expertise and proven track record in providing top-notch communication and process automation solutions, Quadient is committed to driving innovation in the market. By combining their cloud-based platform with the advanced technologies and secure environment provided by Microsoft Azure AI, Quadient aims to revolutionize how businesses engage with their customers.
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Quadient has been incorporating artificial intelligence and machine learning into its advanced communication solutions for a while now, empowering users to create precise, relevant, and personalized messages. This has resulted in enhanced customer experiences. The introduction of Microsoft's generative AI and content intelligence technology takes the platform's capabilities to the next level. Users can now effortlessly analyze, summarize, and prioritize data, as well as consolidate and organize documents like forms, policies, or contracts through content similarity scenarios. Moreover, they can generate secure, customer-facing content within a reliable environment. Data protection is a top priority for Quadient, and by leveraging Microsoft Azure AI infrastructure, they ensure the privacy and confidentiality of their customers and partners.
Lenka Nováková, the Enterprise Commercial Lead CZ/SK at Microsoft, expressed excitement about the transformational impact of generative AI technologies on businesses. This integration of new technologies is crucial for enterprises looking to accelerate their AI journey. Microsoft is pleased to witness Quadient, a prominent player in business communication automation and customer experience management, embracing their AI services. By incorporating these services into their portfolio, Quadient will enhance their AI-powered business communication solutions, ensuring a trusted and secure environment for their customers.
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