The crisis that is causing longer call times for consumers trying to call their banks

The increasing wait times of consumers trying to contact their banks are being attributed to the exponential growth of scams.

The top boss at Consumer Action Law Centre, Stephanie Tonkin, believes that banks must take further action with the escalating scam problem.

When speaking to Tom Elliott, she explained that it's not solely a matter of compensating customers, but rather encouraging banks to invest in improved safeguards and more efficient reactions.

Click on the PLAY button to listen to the call on banks to provide greater assistance to their customers.